Support
How can we help?
Tomoriva is not in the stores yet. Until launch, this page answers the most common questions. A full help centre will follow.
Contact us
Email [email protected]. Tell us which device you use (iPhone, iPad, Android or the website) and what happened. Please do not send passwords, card numbers or ID numbers by email.
We reply in English.
Privacy questions and data requests: [email protected], or see Delete your account or get your data.
Frequently asked questions
When will Tomoriva be available?
Tomoriva is coming on 4 January 2027. There is nothing to sign up for: add 4 Jan to your calendar and we will remind you the moment you can download it.
How do I add something?
Open Ask Kai (the middle tab) and type it, for example "Car insurance renews on 14 March". Kai files it, sets the date and suggests reminders. Most things are saved at once, with an Undo button for a few seconds. Anything with an amount, anything read from a photo or file, and dates already in the past show a card first: check it and tap Confirm.
Why didn't I get a reminder?
Check that notifications are allowed for Tomoriva in your phone's settings, and that Focus or Do Not Disturb is not hiding them. Open the item in Tomoriva to see when its reminders are set. If it still does not work, email us with the item's date and your device.
Can I use Tomoriva on more than one device?
Yes. Sign in with the same Apple, Google or email account on your phone, tablet or the website. Your plan is backed up to your account and kept the same on every device.
How do I cancel my subscription?
Apple or Google bill you, so you cancel in your store account. Deleting the app or your account does not cancel it.
- iPhone or iPad: Settings, then your name, then Subscriptions, then Tomoriva, then Cancel Subscription.
- Android: Google Play app, then your profile picture, then Payments and subscriptions, then Subscriptions, then Tomoriva, then Cancel.
Menu names can differ slightly between system versions.
Can I get a refund?
Refunds are handled by Apple or Google under their rules. Ask Apple at reportaproblem.apple.com, or Google through your Google Play order history.
Does Kai give financial, legal or medical advice?
No. Kai shares general information only and suggests asking a licensed professional. It can add a reminder for you to book that appointment.
How do I download or delete my data?
In the app: Me, then Privacy Centre, then Download my data or Delete my account. More on the delete account page.